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Sales Policy |
1) All customer are encouraged to call the call center for technical service if
you experience any difficulty performing the recovery. If you are unable to perform
the recovery process, ALL customers are permitted to ship the computer to the Recovery
Center for a technician to perform the recovery on the computer. This is a free
service offered to all customers. There will be a shipping label included in your
recovery kit, with ship to address, instructions, etc. for utilizing this free service.
2) All returns are subject to Computer Surgeons prior approval and must be returned
in their original packaging and complete with all items that came supplied originally.
No merchandise shall be returned for exchange, credit, or refund without a RETURN
AUTHORIZATION (RMA) NUMBER supplied by Computer Surgeons. Buyer is responsible for
shipping merchandise back to Computer Surgeons and responsible for any charges incurred,
and must use UPS, FEDEX, or DHL (a service that provides a tracking number) do not
use the US postal service. All shipping charges listed shall be non-refundable.
3) Buyer may return defective merchandise for exchange, to Computer Surgeons within
two (2) months of receipt, provided Buyer obtains a RMA NUMBER from Computer Surgeons
prior to returning goods. Computer Surgeons shall reserve the right to have Buyer
return defective merchandise directly to the manufacturer or other service center.
Computer Surgeons makes no warranty, express or implied, other than those specifically
set fourth herein.
4) The commitment of protecting our customer's privacy is our first priority. We
guarantee that all information you have shared with us is confidential. Your information
will not be sold or used by any other company. The information that we have gathered
from you are only for processing orders as well as to provide you a more personalized
shopping experience. Only authorized Computer Surgeons personnel can check your
records. With Computer Surgeons, you will always have peace of mind!
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Computer Surgeons HP Recovery Center thanks all its customers for using our service
to meet their Recovery CD needs.
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